80% of inquiries. Answered by software.
A services company with a growing inbox. Support questions and sales leads arrived on the site, WhatsApp and email, all day and all night. Answers took 12 hours on a good day.
Client: Mayame
- 80%of inquiries automated
- 2minresponse time, down from 12h
- +25%conversion
- $120Ksaved per year
01 / The problem, in numbers
- 12-hour average response. Leads went cold before anyone said hello.
- The same 30 questions, answered by hand, hundreds of times a month.
- Nobody qualified leads. Every inquiry got the same treatment.
- Hiring more support meant hiring more support next year too.
02 / What we built
- 01A support agent that answers from their own knowledge base, on site, WhatsApp and email.
- 02A sales agent that engages every lead in under 2 minutes, asks the qualifying questions and books the call.
- 03Clean handoff: anything uncertain goes to a human with the full thread.
- 04CRM sync so every conversation updates the record. No copy-paste.
- 05Weekly reporting: volume handled, escalations, conversion, hours saved.
03 / How it fits together
- Site · WhatsApp · Email
- Support agent
- Sales agent
- CRM
- Human escalation
04 / Results
- 80% of inquiries resolved without a person.
- Response time from 12 hours to 2 minutes.
- Conversion up 25% because every lead gets an answer while it's warm.
- About $120K a year in payroll they no longer needed to add.
“80% of inquiries handled automatically, response time from 12 hours to 2 minutes, conversion up 25%.”
Nicolien W., Mayame